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Investigations

Investigative skills are a key competency for all managers in the health care sector. New legislation concerning privacy, changes to professional regulation and a more informed public requires health care administrators at all levels to know and apply correct investigative techniques.

A good investigation must be balanced, fair and transparent.

Administrators should be able to answer the following questions:

• Where do I start?
• What other facts must be considered?
• What are the proper steps to take?
• Who should be interviewed?
• How do I write the report?
• How might the process impact the outcome?

• Instruction customized to your learning needs.
• Customize to the needs of your organization.
• Practical and experimental learning techniques.